Terms and Conditions

Nottingham Trent University On-Line Print Services

• 1 These terms

  What these terms cover

  These are the terms and conditions on which we supply our online print services to you (“Services”).

  Why you should read them

  Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract formed under them, what to do if there is a problem and other important information. By ordering any of the Services you accept and agree to be bound by these terms and conditions. 

  If you think that there is a mistake in these terms or you have any questions about them, please contact us to discuss.  The University will do its best to correct errors and omissions as quickly as practicable after being notified of them.

  Additional terms

  Unless we bring any Service specific additional terms to your attention as part of the order process, these shall be the only terms and conditions upon which the University is prepared to supply the Services that you order.

• 2 Information about us and how to contact us

  Who we are

  We are Nottingham Trent University, a statutory Higher Education Corporation whose office is at 50 Shakespeare Street, Nottingham, NG1 4FQ, United Kingdom (the University).

  How to contact us

  You can contact us by telephoning +44 (0) 115 848 2545 on a Monday to Thursday between 8.30am and 5pm, Friday 8.30am and 4.30pm or by writing to us at: TPSonlineenquiries@ntu.ac.uk or at our address: Print Shop, Nottingham Trent University, 50 Shakespeare Street, Nottingham, NG1 4FQ, United Kingdom.

  How we may contact you

  If we have to contact you we will do so by telephone or by writing to you on the contact number or email address you provided to us in your order.

  "Writing" includes emails

  When we use the words "writing" or "written" in these terms, this includes emails.

• 3 Our contract with you

  How to place your order

  To place an order you must register your details within the University's online print service at  studentprintshop.ntu.ac.uk.    

  How we will accept your order

  Our acceptance of your order will take place when we email you to accept it (Confirmation of the Order), at which point a contract will come into existence between you and us. 

  If we cannot accept your order

  If we are unable to accept your order, we will inform you of this in writing and will not charge you for the relevant Service. This might be because goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Service.

  Checking the Confirmation of the Order

  You must check the Confirmation of the Order and ensure that the details are correct and notify the University of any errors or discrepancies.

  Order Number

  We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

• 4 The Services

  Services may vary slightly from their pictures. The images of the Services on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Services.

• 5 Your Rights To Make Changes to your order

  If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

• 6 Our Rights To Make Changes to the Services

  We may change the Services:

  1. to reflect changes in relevant laws and regulatory requirements, for example, to ensure any Services comply with new health and safety requirements; and
  2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Services.
• 7 Providing The Services

  When we will provide the Services.

  We will begin the Services on the date specified in the confirmation of order.  The estimated completion date for the Services shall be as confirmed during the order process but would normally be a 24hr turnaround (excluding weekends, bank holidays and NTU closure days) from the time you have submitted your request.  If the University is unable to fulfil your order within a reasonable time you will be notified, usually by email.   

  We are not responsible for delays outside our control.

  If our supply of the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Services you have paid for but not received.

  Collection by you.

  You must collect your order from our premises, you will receive a confirmation email when your print request is ready for collection and can collect from us at any time during our working hours of Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm (excluding weekends/bank holidays and NTU closure days).  Your order will be your responsibility from the time you collect it from us. When collecting your order please have your student card with you as proof of identity.

  Reasons we may suspend the supply of Services to you.

  We may have to suspend the supply of a Service to:

  1. deal with technical problems or make minor technical changes;
  2. update the Services to reflect changes in relevant laws and regulatory requirements;
  3. make changes to the Services as requested by you or notified by us to you (see Clause 6).
  4. If Services are mis-described or have not been performed in accordance with your order, you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back);
  5. If you have just changed your mind about the Services, you may be able to get a refund if you inform us in time before we start to perform the Services pursuant to your order. As this will be a 24hr turnaround and if we have begun to perform your order, you no longer have a right to change your mind, because your order is personalised or bespoke to your specification.
  6. If the Services are delivered late. If we miss the delivery deadline for any order, you may treat the contract at an end straight away if you told us that delivery within the deadline was essential.

     Ending the contract because of something we have done or are going to do

     If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:

  Your rights if we suspend the supply of Services.

  We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services, we will adjust the price so that you do not pay for an order while the Services are suspended. You may contact us to end the contract for if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for your order.

  We may also suspend supply of the Services if you do not pay.

  If you do not pay us for the order when you are supposed to (see Clause 9.1) and you still do not make payment within 30 days of us reminding you that payment is due, we may suspend supply of the order until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the order.

• 8 Price

  Where to find the price for the Services

   Unless otherwise agreed with you in writing, the price payable for the Services ordered will be the price indicated on the order pages when you placed your order and will include any element of value added tax applicable to the transaction.   

  What happens if we got the price wrong

  It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, and refund you any sums you have paid.

• 9 Payment

  When you must pay and how you must pay

   Payment for any Services must be made online by debit/credit card at the time of order.  We accept payment with MasterCard, Visa, Visa Debit and Visa Electron. You must insert your card details when you make your order and we shall take the payment.  In the event that the payment transaction is declined by the card issuer, the Services will not be supplied unless/until payment is made successfully.  It is your responsibility to pursue declined payment transactions with your card issuer.  The University may suspend the supply of any and all of your orders if any payments are outstanding on any orders.

  All payment pages are encrypted

  All payment details which are entered through the payment gateway are encrypted.  The site is secure using 128-bit encryption to offer secure communications by encrypting all data to and from the site.

• 10 Your Rights To End The Contract

  You may end the Contract:

1. we have told you about an upcoming change to the Services or these terms which you do not agree to;
2. we have told you about an error in the price or description of the Services you have ordered, and you do not wish to proceed;
3. there is a risk that supply of the Services may be significantly delayed because of events outside our control;
4. we have suspended supply of the Services, or notify you we are going to suspend them, in each case for a period of more than 30 days; or
5. you have a legal right to end the contract because of something we have done wrong.
   • 11 How to end the contract with us

   Tell us you want to end the contract

   To end the contract with us, please let us know by calling the Print Shop on           +44 (0) 115 848 2545 or email us at TPSonlineenquiries@ntu.ac.uk  Please provide your reason for ending the contract and your name, order number and, where available, your phone number and email address.

   How we will refund you

   We will refund you the price you paid for the services by the method you used for payment.

   When your refund will be made

   We will make any refunds due to you as soon as possible.

   • 12 Our Rights To End The Contract

   We may end the contract if you break it. We may end the contract at any time by writing to you if:

   1. you do not make any payment to us when it is due, and you still do not make payment within 30 days of us reminding you that payment is due;
   2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
   3. you do not, within a reasonable time, collect your order from us;
   4. for any circumstances beyond the reasonable control of NTU.

   You must compensate us if you break the contract

   If we end the contract in the situations set out above, we will refund any money you have paid in advance for the Services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

   We may withdraw the Services

   We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 5 days in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for the Services which will not be provided.

   • 13 If There Is A Problem With The Services

   If you have any questions or complaints about the Services, please contact us. You can telephone our Print Shop at +44 (0) 115 848 2545 or write to us at TPSonlineenquiries@ntu.ac.uk or at our address Nottingham Trent University, 50 Shakespeare Street, Nottingham, NG1 4FQ United Kingdom.

   • 14 How We May Use Your Personal Information

   We will need certain information from you so that we can supply the Services to you, for example, your name and your NTU ID number. This will have been stated in the description of the Services on our website and provided in your order.

   What will happen if you do not give required information to us

   If you do not give us the information described above within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 12 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

   The information you provide when registering and making purchases using the Services will be held on a secure database by WPM Education (www.wpmeducation.com) on behalf of the University and will only be used as set out in our Privacy Statement at https://www.ntu.ac.uk/policies/privacy-statement.

   • 15 Other Important Terms

   We may transfer our contract to someone else

   We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

   You need our consent to transfer your rights to someone else

   You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

   If a court finds part of this contract illegal, the rest will continue in force

   Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

   Even if we delay in enforcing this contract, we can still enforce it later

   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

   • 16 Liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at Paragraph 3(b); and for defective Services under the Consumer Protection Act 1987.

Which laws apply to this contract and where you may bring legal proceedings if you are a consumer

These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts.